Terms and Conditions

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General terms and conditions for Ergofy Limited t/a Workhappy

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Last updated: 01/08/2023

This document sets out the terms and conditions ("T&Cs") under which Ergofy Limited t/a Workhappy ("we", "us", or "our") provides DSE workstation assessments and other wellbeing services. By agreeing to avail our services, you ("Client") accept the following T&Cs:

  • We provide virtual and in-person DSE workstation assessments.
  • Additional wellbeing services include desk massages, mindfulness and nutrition workshops, ladder training, office risk assessments, manual handling training, and other ad hoc health and wellbeing services.
  • Online DSE assessments have a separate agreement and are not governed by these T&Cs.
  • Service Delivery:
  • Service packages are tailored to individual client needs and confirmed via email.
  • For video assessments, clients must have the capability to use contemporary video call platforms, including, but not limited to, Zoom, Google Chat, and Teams.
  • Pricing & Payment:
  • Pricing is determined on a case-by-case basis, influenced by factors such as number of employees, assessment type, and location.
  • Invoices are issued on the last day of the service month and have payment terms of 30 days.
  • Cancellation:
  • If services are cancelled with less than 5 days' notice, any incurred expenses (e.g., train bookings) will be charged.
  • Cancellation with less than 72 hours' notice will result in a charge equal to the full cost of the service.
  • No refunds will be issued as services are non-returnable.
  • Accuracy & Liability:
  • We strive for accuracy and all advice is in accordance with best ergonomics and wellbeing practice. However, clients should review any reports for their case-specific accuracy.
  • We are accredited DSE, ergonomics, and wellbeing providers, not medical professionals. If discomfort arises post-assessment, it's advised that the recipient of any advice consult a medical professional.

Data Protection:
  • Client data is managed under the GDPR, and we hold the IASME GDPR Certificate and CyberEssentials Certificate.
  • Intellectual Property:
  • We own all rights to the proprietary content, including images and phrasing, within the reports.
  • Content shared by the client (images, descriptions, personal details) is for assessment purposes only and the client owns this data, but our interpretation of these items remains our property.
  • Termination:
  • Either party may terminate the agreement as per standard T&C protocols. However, certain rights such as intellectual property and liability shall survive termination.
  • No fees apply for early termination.
  • Dispute Resolution:
  • Disputes arising from this agreement shall be resolved through arbitration unless both parties agree to a different method.
  • Insurance:
  • We maintain professional indemnity and public liability insurance.
  • Qualifications:
  • All our assessors and service providers possess industry-standard or legally required qualifications.
  • Jurisdiction:
  • These T&Cs are governed by UK law.
  • Updates:
  • We reserve the right to update these T&Cs annually. These terms are valid at the time of the agreement and clients won't be notified of subsequent changes.
  • Subcontractors:
  • We may engage third-party subcontractors, ensuring they meet our standards. Liability remains with us under this agreement.
  • Client Responsibilities:
  • Clients are responsible for acting diligently on our guidance pre, during, and post delivering of services.
  • Acceptance of T&Cs:
  • These terms don't require formal signing. Confirmation via email or intent to do business is considered acceptance.