This document sets out the terms and conditions ("T&Cs") under which Ergofy Limited t/a Workhappy ("we", "us", or "our") provides DSE workstation assessments and other wellbeing services. By agreeing to avail our services, you ("Client") accept the following T&Cs:

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Services

• We provide virtual and in-person DSE workstation assessments.
• Additional wellbeing services include desk massages, mindfulness and nutrition workshops, ladder training, office risk assessments, manual handling training, and other ad hoc health and wellbeing services.
• Online DSE assessments have a separate agreement and are not governed by these T&Cs.

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• Service Delivery:

• Service packages are tailored to individual client needs and confirmed via email.
• For video assessments, clients must have the capability to use contemporary video call platforms, including, but not limited to, Zoom, Google Chat, and Teams.

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• Pricing & Payment:

• Pricing is determined on a case-by-case basis, influenced by factors such as number of employees, assessment type, and location.
• Invoices are issued on the last day of the service month and have payment terms of 30 days.

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• Cancellation:

• If services are cancelled with less than 5 days' notice, any incurred expenses (e.g., train bookings) will be charged.
• Cancellation with less than 72 hours' notice will result in a charge equal to the full cost of the service.
• No refunds will be issued as services are non-returnable.

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• Accuracy & Liability:

• We strive for accuracy and all advice is in accordance with best ergonomics and wellbeing practice. However, clients should review any reports for their case-specific accuracy.
• We are accredited DSE, ergonomics, and wellbeing providers, not medical professionals. If discomfort arises post-assessment, it's advised that the recipient of any advice consult a medical professional.

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Data Protection:

• Client data is managed under the GDPR, and we hold the IASME GDPR Certificate and CyberEssentials Certificate.

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• Intellectual Property:

• We own all rights to the proprietary content, including images and phrasing, within the reports.
• Content shared by the client (images, descriptions, personal details) is for assessment purposes only and the client owns this data, but our interpretation of these items remains our property.

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• Termination:

• Either party may terminate the agreement as per standard T&C protocols. However, certain rights such as intellectual property and liability shall survive termination.
• No fees apply for early termination.

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• Dispute Resolution:

• Disputes arising from this agreement shall be resolved through arbitration unless both parties agree to a different method.

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• Insurance:

• We maintain professional indemnity and public liability insurance.

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• Qualifications:

• All our assessors and service providers possess industry-standard or legally required qualifications.

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• Jurisdiction:

• These T&Cs are governed by UK law.

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• Updates:

• We reserve the right to update these T&Cs annually. These terms are valid at the time of the agreement and clients won't be notified of subsequent changes.

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• Subcontractors:

• We may engage third-party subcontractors, ensuring they meet our standards. Liability remains with us under this agreement.

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• Client Responsibilities:

• Clients are responsible for acting diligently on our guidance pre, during, and post delivering of services.

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• Acceptance of T&Cs:

• These terms don't require formal signing. Confirmation via email or intent to do business is considered acceptance.